General support
Account access, app questions, syncing issues, feature requests — anything you can't find in the FAQ.
Email supportSupport
We're here
when you need us.
Pick the right inbox and we'll reply within two business days. No tickets, no chatbots — a real human reads every message.
How can we help?
Billing & subscriptions
Pro or Pro+ plans, finqtAI credit packs, refunds, invoices, and Apple ID receipts.
Email billingSecurity disclosure
Found a vulnerability? We read every report. Include steps to reproduce, app version, and device.
Email securityPress & business
Interviews, partnerships, co-branded research, advertising, and anything media-facing.
Email pressBefore you write
Most answers are one click away.
What to expect
Response time
Most messages get a reply within two business days (Mon–Fri). Security reports are prioritised and usually answered the same day.
Support hours
Monday to Friday, across London, Istanbul, Dubai, and San Francisco time zones.
Languages
We reply in English, Turkish, Spanish, German, French, Portuguese (BR), and Arabic.
We'll never ask for
finqt support will never contact you first, and we will never ask for any of the following — if someone claiming to be finqt does, it's a scam.
- Your password or 2FA code
- Your exchange API secret or withdrawal key
- Your seed phrase or recovery words
- Remote access to your screen or device
- Payment outside the Apple App Store
Still stuck?
Search the Help Center for instant answers, or email the right team and we'll get back to you quickly.